I worked at J.P. Morgan Chase as a user experience design lead in a fast-paced environment alongside product and engineering teams to deliver new experiences through effective artifacts such as customer journeys and ecosystem maps, participatory design prototypes, and high fidelity designs for responsive web and mobile applications. This role demanded a balanced understanding of strategy, research, interaction and visual design; the ability to synthesize complex, interdependent, and sometimes competing needs; and effective communication of design solutions across roles and levels.